Transforming customer engagement for retailers
Increase in average check
Increase in purchase propensity
Spend more in-store
There’s been a seismic shift in the retail landscape over the past decade. Technology has enabled consumers to be more empowered, increasing their expectations on how brands should engage. Seeking extraordinary experiences across multiple channels, and with more product choices than ever before, consumers want to be recognized and valued as individuals.
Catering to a market of one
Plexure’s end-to-end customer engagement solution enables high frequency retailers to leverage personalized, targeted offers to drive desirable customer behaviors.
A solution designed for high-frequency retailers
The Plexure retailer engagement program has been designed to help predictable, high-frequency retailers deliver deeply personalized offers and content to uplift average transaction value and propensity to purchase.
For example:
- Convenience stores
- Big box pet supplies
- Discount department stores
- Drug stores
We partner with brands to create next generational loyalty, and better understand their customer data to develop a more sophisticated approach to offers and loyalty.
In a different industry?
Plexure creates customer relationship solutions for many different consumer-facing industries. Contact our team of experts today to discuss your business and needs.
IKEA
Increasing average check in retail
Plexure worked with a leading global homeware and furniture retailer to increase average check size by incentivizing customers to add one more item to their baskets.
Key outcomes
22%
of customers spent more in-store
25%
increase in average check
73%
increase in purchase propensity
34%
engage via digital channels in-store
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Solutions
Personalization & Loyalty
Build rich customer profiles, utilize our world-class deep segmentation and targeting engine to execute next-level personalization and develop world-class loyalty programs.
Analytics
Utilize Plexure’s suite of intelligence modules to create a cadence of test, learn and optimize that ensures you’re solving business challenges and always one step ahead of the competition.
Digital Toolkit
Accelerate your digital transformation with Plexure Order & Pay, our customizable mobile app and Plexure Campaigns to harness all your data and a CMS to run personalized marketing campaigns. All assisted by Plexure Consumer Care.