Employee Spotlight: Jonathan Ritchie - Product Manager

At Plexure, we are committed to empowering our employees and cultivating an awesome company culture. For the Plexure Employee Spotlight series, we’re putting the spotlight on those at Plexure who are living out #teamplexure.

This month, we're shining a light on Jonathan Ritchie, Plexure Product Manager based in the Auckland, NZ Head Office.

Tell us about your role at Plexure and what you enjoy about it

I’m one of the Product Managers here at Plexure and am currently working in our Loyalty domain. The Loyalty domain provides the necessary tools and capabilities for marketers to configure and manage loyalty programs for their consumers. This includes the ability to configure point cards, stamp cards, loyalty rewards, and gamified experiences for consumers.

As a product manager, I sit at the intersection between business, technology, and design – this means I work with many different people both internally and externally to achieve the best outcomes possible for Plexure, our clients, and our users when it comes to product development. It’s a challenging role and no two days are ever the same, but I love working cross-functionally with people across the business to develop great products together.

Why did you decide to join Plexure?

I spent the last part of my career at a medical hardware manufacturer - while it was awesome working in an industry that makes products that literally save people’s lives, these products can take a long time to develop! I wanted a change last year to find a technology company that could innovate and develop products rapidly for its customers.

Plexure seemed to fit the profile of a company I was looking for perfectly – a growing cloud-based technology business serving customers across the globe, with ambitions to develop a world-leading software platform for digital consumer engagement.

I also loved that Plexure wanted to improve its product practices as a business to accelerate its ability to innovate and deliver value to its clients – I love being a part of driving meaningful change to the way we work and how we develop great products.

In your time at Plexure, what’s something you’ve accomplished that you’re most proud of?

I had the pleasure of starting my role here at Plexure during the last lockdown in August 2021, meaning I had to do everything fully remotely for the first 6 months. Not an easy feat for someone working in a role where most of your job is reliant on you collaborating with others!

I was really pleased with how supportive the company was in getting me up to speed despite the challenges we were all facing with working from home full-time. I’m proud of how quickly I was able to build relationships with people internally and externally and start making a difference in the various initiatives we were working on at that time.

I’m most proud of an initiative we’ve been working on this year with one of our clients to experiment and learn about a new product capability with a selected number of markets they operate in across Europe. Through these experiments we’re going to be able uncover great insights about how this new capability can be used best to drive the outcomes they are after with their customers, as well as help to inform and shape our future efforts in developing this product feature and its associated reporting throughout the rest of this year.

Have there been any memorable moments or events whilst you have been with Plexure?

Joining last year during a lockdown has meant that many of the events planned for the company have been delayed or canceled which has been unfortunate. I’ll always remember the in-person Christmas social events last year we managed to have where I managed to meet my colleagues in person for the very first time – it was certainly a weird experience working with people exclusively online for so long and then finally getting to meet them in person!

How do like to spend your spare time?

We have a toddler and a puppy in our family so my spare time is sparse now, but where I can I love watching football matches from the English Premier League where my team (Tottenham Hotspurs) plays.

Tell us something about yourself that not many people would know

I’ve been really involved with volunteering in my church over the last 8-9 years. For five years I even spent every Friday night hanging out with our youth group and leading a group of young guys – we always had heaps of fun together and it was so rewarding seeing them grow up and develop into awesome young men. Most of them also grew taller than me in that time as well!

Interested in learning more about life at Plexure? Click here for more on our culture and current job vacancies.