GARTNER REPORT

Top Trends in Retail Digital Transformation and Innovation for 2021

Access your complimentary digital transformation and innovation trends report 

Digital transformation is accelerating rapidly across the retail industry, requiring retailers to build adaptable, composable business models to scale in disruptive environments.

Download the Gartner report on how the ongoing COVID-19 pandemic is driving retailers worldwide to reassess how they do business. According to Gartner's 2021 CIO Survey, nearly two-thirds of retail CIOs believe their relationship with their CEOs has been strengthened during the past year, as CIOs have helped guide their businesses through significant disruption. Discover the seven trends Gartner has identified to inform technology investments and other strategic decisions including:

  • Improving management of on-hand inventory, avoiding "dead" inventory and reducing waste by leveraging loT technologies such as RFID and smart shelving
  • Applying strategic cost optimization practices such as AI-powered merchandising to deliver increased operational efficiencies and free up resources to fuel digital transformation investments for revenue growth. 
  • Taking the lead in advocating for internal alignment on values-based retailing in line with evolving consumer preferences.
  • Demonstrating how technology can be used to embed values-led retailing wherever applicable in the major customer processes

Gartner, Top Trends in Retail Digital Transformation and Innovation for 2021, Hanna Karki, Miriam Burt, Max Hammond, Sandeep Uni, Kelsie Marian and Robert Hetu, 5 February 2021

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