GARTNER REPORT

Mobile & Digital Payment Trends: Payment Acceptance Will Never Be the Same After the COVID-19 Pandemic

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COVID-19 has ushered in a wave of new-normal behavior, from mask wearing and social distancing to the widespread adoption of contactless payment. According to a recent global consumer study by Mastercard, nearly eight in 10 respondents say they are now using some form of contactless payment, citing contactless as the cleaner and faster way to pay. And this shift is likely here to stay.

Download the Gartner report on the lasting impact of COVID-19 on eCommerce and buyer behavior. We believe you will learn about recommendations for improving your organization's resilience, including:

  • Opportunities for accelerating contactless payment methods
  • Protecting or enhancing sales volumes through digital channels
  • Improving customer experience though seamless channel unification
  • Amending metrics and KPIs for the new normal

Gartner, Payment Acceptance Will Never Be the Same After the COVID-19 Pandemic, Dayna Ford, Joanne Joliet, 1 October 2020

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