I recently spoke with Disruptor Daily about the trends we're seeing in retail around the world, and what we believe the future of retail holds.
Importantly, we think retail is ripe for disruption; it’s a trillion-dollar industry so it has scaled and attracts a lot of attention. Consumer expectations have changed so even the smallest wrinkle in the shopping experience is sometimes considered by customers to be a catastrophic source of frustration. Solving even just one of these relatively tiny but prevalent consumer problems can pay huge dividends. And now we have new ways to solve them, there is no shortage of vendors and brands willing to try. Some of them are even getting it right but even if they aren’t they are unlikely to stop trying because as they say a lot in retail; the customer is always right.
Read the rest of the article at Disruptor Daily.