The best CRM is now event driven, not calendar driven

The best CRM is now event driven, not calendar driven

Rapidly emerging technology is transforming traditional CRM, which until now has been largely based on calendar-driven moments in time.  Innovative cloud-based platforms like Plexure specialize in next generation CRM, empowering marketers to use the latest IoT technology to create unique customer experiences based on real-time events in physical spaces.

Tech needs to help, not hinder, your in-store experience

Tech needs to help, not hinder, your in-store experience

for stores – coffee shops and QSRs and other retail brands that rely on a steady flow of customers – the in-store experience is critical. Reinvent and reimagine by all means, but technology has to make it better, not undermine it, if it’s going to pay off.

Connected clientelling

Connected clientelling

The exciting thing about bringing IoT into the retail equation is it makes potentially complex customer service techniques like clientelling more accessible to the masses. In a nutshell it means making customer information available to associates so they can assist customers better – a perfect (and perfectly obvious) use of a platform like Plexure.

Amazon’s ready to go with grocery shops, but are shoppers ready for Amazon Go?

Amazon’s ready to go with grocery shops, but are shoppers ready for Amazon Go?

Given that we’d all appreciate a faster, easier, preferably cheaper shopping experience, but would also quite like to not put people out of work, are we OK with Amazon Go’s promise of a completely de-humanized grocery store? After all, retail jobs are among the top 3 most likely to be replaced by technology in the next 20 years according to The Economist. Do we really need to hasten things along? Is this a slippery slope down which we are about to be pushed?